(850) 248-7857 169 Griffin Blvd. Panama City Beach, FL 32413

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Rental Policies

Check-in / Check-Out Times
Check-in time is 4:00 PM Central; Check-out time is 10:00 AM Central. Door locks are time activated; plan your travel acordingly. During Peak seasons not all units may be ready for check-in promptly at 4:00 PM Central. We encourage guest to have alternate plans, especially if you have infants, special needs, expecting mother, or elderly accompanying guest. Your patience is greatly appreciated.
Check Out is 10:00 A.M Central. Please leave on time so that the unit may be prepared for our next guests.

Late Arrival
Guests arriving after 4:00 P.M. or on a major holiday should contact the office prior to arrival regarding check-in procedures if you do not have you Confirmation Email explaining check-in procedures.

Early Check-in / Late Check-out Requests
With prior scheduling, early check-in and/or late check-out may be available with an additional $50.00 fee which is used to employ supplementary cleaning services. The additional fee is $100 for large condos and detached houses. Your early check-in time will then be 1:00 PM Central and your late check-out time will be 12:00 PM Central. As there are a limited number of these requests that can be accommodated, you will need to make your arrangements for early check-in or late check-out several weeks prior to your arrival date.

Advance Reservation
Reservations are accepted up to one year in advance.

Age Requirements
With the exception of a few units; we permit rentals to anyone age of 18+ with the understanding that there will be an extra under 25 fee involved as well as a Damage Deposit.
Otherwise, no rental will be made to vacationing students or singles under the age of twenty-five (25) unless accompanied by a parent or guardian. Any reservation made under false pretenses will be subject to forfeiture of deposit and/or rental money. Violators will be evicted.

Minimum Stay Requirements
All seasonal rentals require a minimum advance reservation of seven days. Weekly reservations run typically Saturday to Saturday, or Sunday to Sunday depending on the vacation rental unit. If you require a shorter stay, please ask for availability and rate.

Maximum Occupancy
The maximum number of guests per unit is based on the individual unit’s ability to comfortably and safely accommodate our guests. If maximum occupancy is exceeded, you may be asked to vacate the property and forfeit any rental payments.

Reservation Down Payments
A minimum down payment of $300 – $500 (<=1 bedroom=$300, 2 bedrooms=$400, & >=3 bedrooms=$500) per unit is required at the time of booking a reservation.The down payment will be applied toward the total rent due. Payment is to be made in the form of VISA, Master Card, or Discover. The down payment IS NOT a Damage Deposit & NOT Refundable.

Rental Payment
The Balance is due in full forty five (45) days prior to scheduled arrival. Payment may be made in the form of Visa, Master Card, Discover, personal check, or cashier’s check. No Money Orders.

Limited Damage Waiver
A non-refundable Limited Damage Waiver protects you from being charged for a portion of accidental loss or damage that may occur during your occupancy. The purchase of the damage waiver is already included in the price. The Limited Damage Waiver does not cover damage or loss that is not disclosed. To avoid erroneous blame, you are required to immediately notify our staff if anything is amiss when you check-in and arrive at the rental property. You must inform our staff if there have been any incidents of loss or damage that have occurred during your occupancy prior to, or immediately upon vacating the rental property.
The Limited Damage Waiver does not replace or negate your responsibility for all members of your party as a primary renter. It does not pay for any act of intentional or negligent destruction, pet damage, re-keying, additional cleaning if the property is left excessively dirty, or other invoices associated with your rental that may be presented subsequent to your occupancy.
The Limited Damage Waiver is offered, administered, and funded solely by Four Star Condo Services, LLC.

Travel Insurance
We don’t offer Travel Insurance. If you don’t have a Travel Insurance company in mind here are a few companies we found doing a Google online search for Travel Insurance.
Travel Guard 1-800-826-4919
Travelex Travel 1-800-228-9792
Allianz Travel 1-866-884-3556
Travel Safe 1-888-885-7233

Reservations Canceled/Changed
Any monies that are collected are non-refundable. This includes the first down payment. Please purchase trip insurance if you need protect yourself from any unforeseen events that may cause you to cancel your reservation. Changes to the booking dates and/or rental property have to be made forty-five (45) days prior to arrival for short term reservations and sixty (60) days prior to arrival for monthly reservations. Once final balance is processed there are NO REFUNDS due to cancellation.

Weather Policy
We do not refund for undesirable weather conditions such as tropical storms or marine phenomenon such as jellyfish. We only refund unusable reservation dates do to manditory evacuation by Panama City Beach Police.

Units for Sale
In the event that the property which you are renting is on the market for sale, we may find it necessary to show the property during your stay. We will make every effort to schedule the showing at a convenient time so as to not interrupt your vacation. No refunds or compensation will be made for such showings.

Monthly Rental Reservations
Cancellations/changes must be made one hundred twenty (120) days prior to scheduled arrival dates. Cancellations/changes made over one hundred twenty (120) days prior to arrival will be charged $100. Cancellations/changes made within one hundred twenty (120) days prior to arrival will be charged $300.00. The monthly rate is for 30 days. We do not pro-rate the monthly rate for early arrivals.

Pets
Pets are permitted only in designated rental units with a $75.00 pet nonrefundable fee. Otherwise, pets are not permitted in the rental unit or on the premises. No exceptions will be made. Guests found with a pet will be asked to leave with no refund of rent or security deposit and will be charged for a flea spray and carpet cleaning.

Cleaning
If there are cleanliness issues please contact our office; do not attempt to fix or clean yourself. We do not refund for the cleaning companies errors or shortcomings. We require the cleaning company to correct all their cleaning deficiencies.

Sight Unseen
Our vacation rental units are individually owned and furnished. We try to under sell and over deliver our properties; however, your ideas and ours might not agree on any given property. We will not give refunds or adjustments if it does not meet your idea of the property. We manage clean properties, which are furnished to the owner’s taste. There are no two properties with the same rates, description, and bed sizes. Inventories and furnishings are subject to change without notice. In the event of a break down, we strive to make repairs as soon as possible. Neither the management company nor the owner will be obligated to provide replacements nor give refunds for failure or absence of any item. Please understand once you have booked the unit it prevents anyone else and/or the owner from using it.

Utilities
No compensation will be given for temporary outages of electricity, gas, water, or cable, internet or telephone service. Outages will be reported immediately and all efforts will be made to have them restored as soon as possible. The operation and maintenance of these utilities are out of the control of Four Star Condo Services LLC. Community Rules and Guidelines Additional guidelines, rules, and regulations may apply for rental units within structured communities. Due to occasional circumstances beyond our control, availability of elevators, swimming pools, hot tubs, and tennis courts are not guaranteed with any reservation.

Non-Smoking Units
All of our units are non-smoking. Smoking is strictly prohibited inside. Your damage deposit WILL be forfeited and you will incur additional charges for carpet cleaning and deodorizing if any evidence of smoking is found in your non-smoking unit.

Parking
Please park in designated areas only. Most resorts allow up to a maximum of two (2) vehicles per unit, and NO RV’s. Most owners provide at least one (1) free parking permit per rental. Some units charge for extra parking permits and some are free. Please read the parking instructions found in your Confirmation and make the proper arrangements before arrival. Registration Information is deemed reliable but not guaranteed. 
Condo Owner Associations/Home Owner Associations have meeting and change rules and regulations often. Four Star Condo Services, LLC. will not be liable for changes in COA or HOA rules not relayed to us.

Locked Closets
Some owners have a locked closet for their personal possessions. These closets are private and are not to be opened by tenants or guests under any circumstances. Braking into an owners closet is a felony and will be dealt with accordingly.

Items to Consider Bringing:
Additional toilet tissue, bath soap, paper towels, dishwasher soap, garbage bags, hair shampoo & conditioner, laundry detergent, foil, sharp knives, any special cooking utensils, coffee filters, beach towels, beach toys, and beach chairs.

What we Provide:
Per bathroom; 2 rolls of toilet tissue, 2 small bars of soap, 4 bath towels, 4 hand towels, 4 wash cloths, 1 bath mat, 1 bathroom garbage bag, and a hair dryer.
Kitchen; 1 roll of paper towel, a couple of dishwasher tablets, a dish w ashing cloth, dish drying towel, and 1 kitchen garbage bag.
Bedroom; bed linens and a blanket.
Per property; iron, and ironing board.

Management Company Indemnity
Four Star Condo Services, LLC. will not be liable for any damages to rental property or furnishings, nor for injuries resulting from any accident that may occur in or on the premises during guest occupancy. Management is not liable for acts of theft, vandalism, or damages to the guest’s personal property or items left in the unit. We assume no liability for error or omissions. If you have any questions regarding any of the above policies, please contact our office by telephone or e-mail.

Privacy Notice
This privacy notice discloses the privacy practices for fourstarcs.com. This privacy notice applies solely to information collected by this web site. It will notify you of the following:
1. What personally identifiable information is collected from you through the web site, how it is used and with whom it may be shared.
2. What choices are available to you regarding the use of your data.
3. The security procedures in place to protect the misuse of your information.
4. How you can correct any inaccuracies in the information.

Information Collection, Use, and Sharing
We are the sole owners of the information collected on this site. We only have access to/collect information that you voluntarily give us via email or other direct contact from you. We will not sell or rent this information to anyone.
We will use your information to respond to you, regarding the reason you contacted us. We will not share your information with any third party outside of our organization, other than as necessary to fulfill your request, e.g. to ship an order.
Unless you ask us not to, we may contact you via email in the future to tell you about specials, new products or services, or changes to this privacy policy.

Your Access to and Control Over Information
You may opt out of any future contacts from us at any time. You can do the following at any time by contacting us via the email address or phone number given on our website:
– See what data we have about you, if any.
– Change/correct any data we have about you.
– Have us delete any data we have about you.
– Express any concern you have about our use of your data.

Security
We take precautions to protect your information. When you submit sensitive information via the website, your information is protected both online and offline.
Wherever we collect sensitive information (such as credit card data), that information is encrypted and transmitted to us in a secure way. You can verify this by looking for a closed lock icon at the bottom of your web browser, or looking for “https” at the beginning of the address of the web page.
While we use encryption to protect sensitive information transmitted online, we also protect your information offline. Only employees who need the information to perform a specific job (for example, billing or customer service) are granted access to personally identifiable information. The computers/servers in which we store personally identifiable information are kept in a secure environment.

If you feel that we are not abiding by this privacy policy, you should contact us immediately via telephone at 850-248-7857 or via email.

Four Star Condo Services 169 Griffin Blvd., Suite 112 Panama City Beach, FL 32413 (850) 248-7857 inquiry@fourstarcs.com

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